| Rumi Records Shipping & Customer Service
How To Purchase
- Click on "add to cart" to put item into your shopping cart.
You can see the contents of your shopping cart at any time by clicking the
"Shopping Cart" button on the tool bar.
- verifies your account or creates a new account.
If you have an account, click "Log In & Checkout". If you don't,
you will be asked to create one during the checkout process.
- Review your order.
This screen allows you to confirm that all the information is correct. Any
mistakes can be corrected at this point. To complete your order, you must
press "Submit Order & Receive Confirmation".
- My Order.
When you submit your order for purchase, You will receive an e-mail from us
upon shipment of the product from our warehouse. You may check on the status
of your order by clicking on "My Account" and logging in.
Methods of Payment
Rumirecordsshop.com accepts the following credit cards: Visa, MasterCard. We
do not release your credit card information to any outside organizations and
our secure servers safely handle the transferring of your personal information.
Your credit card is not charged until your order is shipped, but a pre-authorization
will be requested on your account when you place your order. Your bank may choose
to reserve this amount on your card for up to 30 days.
Sales Tax
State laws require that Internet retailers collect sales tax in states where
they are resident. If your order is being shipped to one of the states identified
below, the State and/or Local sales taxes for that State will automatically
be added to your order. The amount will be confirmed at the time of shipment.
The total billing amount (inclusive of Sales tax (es)) will be included (and
itemized) on the pack list.
States where we will be charging taxes:
CALIFORNIA
Security
Rumirecordsshop.com is aware of the concerns that you may have with the security
of using your credit cards to purchase products over the Internet. To protect
your data and privacy, we automatically encrypt your personal information and
credit card data using Secure Sockets Layer protocol ("SSL") while
the information is being transferred over the Internet. SSL is the industry
standard for secure transfer of data over the Internet. You may also order via
telephone by calling 1-866-FOR-RUMI OR 1-408-588-1701 between 9am and 5pm EST.
Delivery Times
Orders are processed for shipment within 24 hours of receipt. Orders received
on Saturdays, Sundays, or holidays will be processed the next business day.
Orders must be received by 12 noon Eastern Time to be processed that day.
Shipping Options
The chart below details shipping charges and policies within the United States.
This includes the continental 48 states, Hawaii, Alaska, APE/APO's, US possessions
and territories. To ship internationally, please call 1-866-FOR-RUMI (USA) OR
1-408-588-1701.
| Number of shipping item |
Standard Shipping |
Premium Shipping |
| |
3-7 Days |
2-3 Days |
| 1 |
$2.98 |
$5.98 |
| 2 |
$3.98 |
$5.98 |
| 3 |
$4.98 |
$5.98 |
| 4 |
$5.98 |
$5.98 |
| Over 4 |
$6.98 |
$6.98 |
Standard: Your order will be sent via USPS First Class Mail or UPS Ground
based on the size and weight or your order. First Class shipping is the most
economical shipping method and takes about 3-7 business days from the shipping
date to arrive.
Premium: Your order will be sent via USPS Priority Mail. Priority shipping
typically takes 2-3 business days from the shipping date to arrive. For more
information please call Rumi Records @408-588-1701 or 1-866-FOR –RUMI
(USA)
Free Shipping Qualifications
Free shipping will be applied to orders that meet the following criteria:
- Orders $500.00 and over will ship via UPS ground for free.
- Free Shipping Offers are limited to orders shipped to addresses within the
U.S. Shipping offers cannot be combined or used with other offers.
- Free Shipping Offers will be applied to the merchandise subtotal (excluding
taxes).
- If you have any questions about how your order will ship, please emailorders@rumirecords.com
PO Boxes Orders
Sent to PO Boxes will be shipped via the United States Postal Service. Standard
Service shipping rates apply and delivery times will vary.
Holidays
Please remember that the following holidays may delay order processing and/or
shipping:
- New Year's Eve
- New Year's Day
- Martin Luther King, Jr. Day
- Presidents Day
- Good Friday
- Memorial Day
- Independence Day
- Labor Day
- Columbus Day
- Veterans Day
- Thanksgiving
- Christmas
Order not received
If you have not received your order after 21 days from the original ship date
and 45 days to destinations outside of the U.S. and Canada), please email Customer
service: cs@rumirecords.com If you do not receive your order, you have up to
30 days from the shipping date to notify us via email or by phone. If you have
questions about how your order will ship, please email: orders@rumirecords.com
Shipping charges are not refundable
Returns made to Rumi Records will be refunded in the form of the original payment
method. Ship all returns to:
Rumi Records
2318C Walsh Avenue
Santa Clara CA 95051
Terms and Conditions of Sale
Product prices, shipping/delivery costs, types of shipping method (UPS or USPS),
and terms and conditions of sale, are subject to change without advance notice.
Rumirecordsshop.com MAKES NO WARRANTIES, EITHER EXPRESS OR IMPLIED, REGARDING
THIS WEBSITE OR ANY OF ITS CONTENTS, INCLUDING, BUT NOT LIMITED TO, IMPLIED
WARRANTIES OF MERCHANTABILITY OR FITNESS FOR USE. RumiRecords.Com DOES NOT WARRANT
THAT THE CONTENT AND DELIVERY OF THIS WEBSITE SHALL BE FREE FROM ERRORS, DEFECTS,
BUGS OR VIRUSES, UNINTERRUPTED, OR REPARABLE IF DAMAGED OR IMPAIRED.
IN NO EVENT SHALL rumirecordsshop.com BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL
DAMAGES, WHETHER FORESEEABLE OR NOT, OCCASIONED BY THE CUSTOMER'S USE OF, OR
ACCESS TO, THIS WEBSITE AND ITS CONTENTS.
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